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At SuiteSupply, we strive to provide you with high quality products. If you're not completely satisfied with your purchase, you can return it to us within 15 days of delivery. All orders are subject to a 25% restocking fee. If you received an item in error, we'll gladly pay for the return shipping cost and waive the restocking fee.
Please note that we are unable to exchange items. If the product you received is damaged, defective or the wrong item,
Log into My Account to notify us of your problem or to obtain a RA (Return Authorization) number. We will respond to your issue within one business day. If you receive a RA number, you'll need to place it on the outside of your returned item so we'll know when and why its been received at our warehouse. Due to transit time of the returned item, processing at SuiteSupply and individual bank reimbursement policies, refunds may take up to 60 days.
We cannot accept returns of certain items, including:
» Any Closeout item.
» Foods of any variety.
» Any item that is gas-powered or contains flammable liquids.
» Special Order Items such as furniture or equipment.
» Any product missing the serial number or UPC.
» Food Service Disposable items, such as plates, cups, napkins, etc.
» Any type of aerosol cans.
In addition, we cannot issue a refund for the return of certain items, including:
» Any item that has obvious signs of use.
» Any item that is not in its original condition, is damaged, or is missing parts.
» Items returned without a Return Authorization Number.
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